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Booksellers

Explaining the benefits of working with Pearson Custom Solutions


Place Orders with Pearson Custom Solutions

Your Pearson Custom Field Editor will contact you to notify you of your Custom adoptions, to discuss your order quantities and to obtain your Purchase Order.

Find my local Custom Field Editor.

Our Custom titles are easily identifiable with 0-536 and 0-558 prefixed ISBNs.

Order early!

  • The best way to ensure delivery of all Custom products in time for your class start dates is to place your orders as early as possible.
  • A good rule of thumb is to place your orders at least eight weeks before classes begin.
  • We have our Custom books printed based on the quantities ordered.
  • In some cases, we don't print the books until we receive your Purchase Order number and quantity, so getting POs in early is critical.

Order Pearson Education titles directly using OASIS, PUBNET, calling Pearson PROMPT+PLUS at 1-800-742-5599 or using our toll-free phone number or fax listed below.

Call Toll-Free: 1-800-922-0579
Fax: 1-800-445-6991

Send purchase orders to:
Pearson Education Order Department
200 Old Tappan Road
Old Tappan, NJ 07675

Review & Desk Copies

College instructors are encouraged to request desk copies directly from their local custom field editors or publisher's representatives. Find my local Custom Field Editor.

Certified faculty members may also request review desk and exam copies at www.pearsonhighered.com of titles from the following imprints:

Addison-Wesley, Allyn & Bacon, Benjamin Cummings, Brady, Longman, Merrill, Prentice Hall

Call Toll-Free: 1-800-922-0579
Fax: 1-800-445-6991

Special note to booksellers: Every time a project is customized by Pearson Custom Solutions we issue a unique ISBN (prefixed 0-536 or 0-558). Students cannot find this unique ISBN online. Your store is the ONLY place they can purchase this text.

Download our whitepaper for more information about the benefits of custom publishing.

OASIS is our free Internet-based system that enables you to place and track your Pearson orders 24 hours a day, 7 days a week. To maintain confidentiality of your transactions, you must be a registered OASIS user. Register ONLINE at oasis.pearson.com today!

In addition to ordering, you can:

  • Look up title, price and availability
  • View credit memos
  • File Claims online – no need to call Customer Service
  • Customize reports that are based on the status of your current orders or products that you have ordered in the past.
  • Request copies of invoices, credit memos, and statements. View online or receive them via fax or email.

Orders placed in OASIS prior to 12:30 pm ET will be shipped the same day

Call 1-800-850-9124 or email the OASIS Hotline at oasis@pearson.com with any questions.

Pearson PROMPT+PLUS

Call Pearson PROMPT+PLUS at 1-800-742-5599, 24 hours a day, 365 days a year!

Using your touchtone telephone keypad, you can:

  • Place orders
  • Conduct title inquiries
  • Request faxed copies of invoices, credit memos and statements
  • Request these reports via email or fax:
    • Order status
    • Backorders
    • Unshipped orders
    • New Editions and other Substitutions
    • Product Supplements

To register, call Customer Service at 1-800-922-0579.

PROMPT+PLUS is easy to use:

  • You are prompted through your transaction: Have your User ID & PIN, PO#, and ISBNs ready when you call.
  • You may choose to speak to a Customer Service Representative at any point.
  • You will receive a document control number at the end of each order. This indicates the order is complete and acts as a reference number if you need to follow up with an inquiry.

Orders: All orders placed through Prompt+Plus will be processed with the same priority as those we receive by telephone or fax. Ground shipments normally leave our warehouse within 24-48 hours.

Order Acknowledgement: You will obtain a faxed confirmation of your order within minutes listing the titles you ordered and their prices and availability.

Title Inquiries: You can obtain the current price and availability of any title. Request information on as many titles you wish. The information is updated daily.

Reports: Request standard reports that are based on the status of your current orders or products that you have ordered in the past. Receive them via fax or at the email address that is on your Prompt+Plus registration.

PUBNET

We are a PUBNET 2000 publisher: Order all your Pearson Higher Education titles using one SAN: 200 2175.

Pearson PUBNET Contact:
Michele Bunting
Order Department
Pearson Education
200 Old Tappan Road
Old Tappan, NJ 07675
(201) 767-5921
michele.bunting@pearsoned.com

Pearson Education's goal is to provide you with the best possible service.
Our commitment to college booksellers is embodied in the knowledgeable and dedicated people in our Sales Team and our staff of highly trained and professional Customer Service Reps located in our Old Tappan, NJ office.

Our new state-of-the-art Distribution Center in Cranbury, NJ has the latest in warehousing and distribution technology enabling us to set new industry standards for fast and reliable service. Our OASIS website has been designed with you in mind. It is fast, free, convenient, and always available to you for order placement, order tracking, and document requests.

Your satisfaction is our top priority.